ChanTan Studio DocsCan't Sign In to ChanTan Studio? Login & Approval Fixes
Every ChanTan Studio sign-in message in plain words: wrong password, too many attempts, a blocked verification check, and what the beta waiting screen means.
Most sign-in problems are one of about ten messages, and almost all of them clear on their own. Find yours below.
Nothing is lost while you're locked out. Your projects, messages and files live on our side and are not affected by a sign-in problem.
Sign-in messages and what to do
| What you see | What to do |
|---|---|
| "Wrong email or password. Please try again." | Retype it carefully, or use "Forgot password?" |
| "Can't reach the server — check your internet connection and try again." | Check your internet, then retry. |
| "Too many attempts — please wait a minute and try again." | Wait a full minute without clicking. Each extra attempt extends the wait. |
| "This email has not been confirmed yet." | Open the confirmation email we sent you. Check spam. |
| "The verification check couldn't load (an ad-blocker may be blocking it)." | Turn off your ad-blocker for ChanTan Studio and reload. |
| "The verification check expired or did not pass. Please complete it again." | Tick the box again — it resets after every failed attempt. |
| "Your session expired — please sign in again." | Just sign in again. Nothing is lost. |
| "This reset link is invalid, expired, or has already been used." | Request a new reset link. Each one works once. |
| "Too many reset requests — please wait 15 minutes and try again." | Wait 15 minutes. |
| "An account with this email already exists — sign in instead." | Sign in rather than sign up. |
| "Sign-ups are invite-only right now." | Wait for an invite. There's nothing to fill in. |
⚠️ "Too many attempts" is the one people make worse. Every retry restarts the clock. Put the mouse down for sixty seconds — it's genuinely faster.
The security check won't load or won't pass
The "Sign In" button stays greyed out until the security check passes, so a blocked check looks exactly like a broken login page.
- An ad-blocker or a privacy extension is the usual cause. Pause it for this site, reload, then tick the box.
- Shared office, school or café Wi-Fi trips the "too many attempts" limit more often, because everyone shares one address.
- If it says verification is unavailable, the check itself is down for everyone — try again later.
Forgot your password
The reset flow is live and self-service. On the sign-in page press "Forgot password?", enter your email, complete the security check, then press "Send reset link".
You'll always see the same message — "If an account exists, we sent a reset link. Check your inbox and spam folder." That's deliberate, for your security: it never reveals whether an email is registered.
| Limit | Number |
|---|---|
| Reset emails per address | 3 every 15 minutes |
| Times each link works | Once |
| Minimum new password length | 8 characters |
After a reset, every device is signed out — including your phone. That's on purpose.
"You're on the list" — waiting for approval
This is expected, not an error. ChanTan Studio is in closed beta.
You'll see a screen like this:
"Account created" · "You're on the Chantan beta list." · "Your account is set up and secure." "Chantan is in closed beta, and signups are running well ahead of the capacity we can give each builder. So we're opening access in small batches — that way every build stays fast, instead of everyone getting a slow one." "Your spot is saved. We'll activate your account when your batch opens."
What to do while you wait:
- Leave the page open. It checks itself and unlocks by itself the moment you're approved — you don't need to refresh.
- Or come back later, sign in again, or press "Check now".
- Do not create a second account. It does not move you up the list.
When your batch opens you get an email with your starting credits, and the screen unlocks on its own.
✅ You're in when the waiting screen disappears by itself and you land on your dashboard with your projects.
"Account suspended"
"This account has been suspended. If you think that's a mistake, contact us at support@chantan.studio."
Only support can review this. Email from the same address the account uses — that's how we match you to the account.
Worried someone else got in?
Go to Settings → Security, press "Log out everywhere else", then change your password on the same page.
When to contact support
Email support@chantan.studio when:
- Your account says "Account suspended" — only support can review it.
- You've been waiting for beta approval an unusually long time. There's no published waiting time, and no self-service way to skip the queue.
- A reset link keeps failing even after you request a fresh one.
Include:
- Your account email (and send the email from that address)
- The exact message you saw, or a screenshot
- Roughly when it started, and your timezone
- What you had just done before it appeared
Honest limits
- Nobody can approve your beta account faster, and support can't jump you up the batch list.
- Support can't tell you your password — a reset link is the only way back in.
- Sign-up used to allow 6-character passwords, but a reset requires 8 or more. If you have an old short password, just pick a longer one on the reset page.
- Account emails currently arrive in English, even if your Studio is set to another language.