ChanTan Studio DocsHow to Manage ChanTan Studio Emails and Reminders
Turn ChanTan Studio's product tips and reminders on or off, choose the language they arrive in, and set the time zone that decides when they're sent.
ChanTan Studio sends two very different kinds of email. Only one of them is yours to switch off:
| Kind | Example | Can you turn it off? |
|---|---|---|
| Lifecycle email — "Product tips and project reminders" | A nudge about a project you left half-finished | Yes, any time |
| Account and security email | Password reset, email-change confirmation, your approval email | No — these always arrive |
Even with tips switched on, you get at most one of them in any 24 hours. It is not a firehose.
1. Open Settings
Open Settings from your account menu in the top-right of the dashboard.
2. Press "Email"
Choose "Email" in the list of sections on the left. On a phone, the sections scroll sideways.
3. Set the "Product tips and project reminders" switch
Under "Lifecycle email" there is one switch: "Product tips and project reminders".
Turn it off to stop them. Turn it on to get them back — nothing else changes either way.
4. Choose your email language and timezone
Two more settings sit on the same page:
- "Email language" — the language these emails are written in.
- "Timezone" — this decides when a reminder is sent, so it lands at a sensible hour for you.
5. Press "Save preferences"
Nothing takes effect until you press "Save preferences".
✅ Done. The switch shows your new choice and your language and timezone are stored. If you turned tips off, no more product emails will be sent — account and security emails keep arriving as normal.
Why am I still getting emails?
| The email | Why it still arrives |
|---|---|
| "Reset your Chantan password" | Security email — always sent, and only when someone asks for a reset |
| Email-change confirmation | Security email — it's how the change is approved |
| "You're in — your Chantan Studio access is approved 🎉" | Your one-time approval email |
These three aren't controlled by the switch, by design. If you're getting password-reset emails you didn't ask for, treat that as a warning sign — see Security and privacy.
"Delivery is suppressed" — the amber banner
If an amber banner on this page says delivery is suppressed, it means an earlier email to your address bounced or was marked as spam, so sending was stopped automatically.
That also means important emails — like a password reset — may not reach you. If you think it's wrong, contact support@chantan.studio and they can look into it.
Honest limits
- There's no per-email-type control today — it's one switch for product tips and reminders.
- Account and security emails are in English only right now, whatever you set as your email language. The rest of the app is translated.
- Notifications inside the Studio (the bell) are separate from email and aren't configured on this page.
If an email never arrives
- Check your spam folder first.
- Make sure the address on your account is the one you're watching — see Settings → Account → "Email address".
- Look for the amber suppression banner on the "Email" page.
- Still nothing → support@chantan.studio.